The internet revolution of the 90’s coincided with the advent of the first online travel agencies. Initially there was a lot of curiosity but due to lack of confidence, growth was slow. In the next five years, online travel space starting filling up with the likes of Expedia and Travelocity, Read more…
Having been part of the Travel & Hospitality Industry for the past 20 years, I have been witness to many disruptions in the travel space; be it in the form of OTA’s, Aggregator Apps, online planning tools and the more recent buzzwords: Chatbots, AI, AR and VR. Many travel trends Read more…
Gaining insight into the traveler is critical for service providers to tailor and deliver a great service that brings customers back. Before they put forward a travel plan it has become important for Travel Agent to first evaluate the customer tribe and accordingly suggest a plan. Travel experts have tried Read more…
Are the current trends of Hotel Automation in line with the Travel Industry ? The hospitality industry is excited with disruptive innovations of Artificial Intelligence, Machine Learning and related automation. A lot is being written about big data to discover maximum information about guests to tailor the experience according to Read more…