The global travel and tourism industry is reeling under the biggest setback since the downturn post 9/11 and the SARS outbreak of early 2000. The Coronavirus has almost entirely hijacked the thoughts and minds of people in the travel industry – with most glued to their handsets anxiously awaiting the Read more…
In my conversations with tour operators in India, I often find them recalling the good old days of the pre-internet boom. They talk about how business was much easier then – with fewer competitors and a far clearer value proposition. Additionally, the lack of options to compare prices of individual Read more…
The internet revolution of the 90’s coincided with the advent of the first online travel agencies. Initially there was a lot of curiosity but due to lack of confidence, growth was slow. In the next five years, online travel space starting filling up with the likes of Expedia and Travelocity, Read more…